Shipping policy

Shipping Policy for Silicone Snack Totes

Thank you for shopping with MoonFare! We’re excited to get your silicone snack totes to you. Below is our shipping policy to help you know what to expect.

Order Processing Time:

  • All orders are processed within 1-7 business days. Please keep in mind that weekends and holidays are not considered business days.
  • Once your order is processed, you will receive a confirmation email with your shipping details.

Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery times depend on your location and the shipping method chosen at checkout. Please allow additional time for delivery during peak seasons or unforeseen postal delays.

Wholesale Orders:

  • We’re thrilled to offer wholesale options for bulk purchases of silicone snack totes.
  • Enjoy free shipping on wholesale orders over $500! This option is automatically applied at checkout when your order meets the qualifying amount.
  • For wholesale inquiries or to set up an account, please contact us directly at contact@mymoonfare.com or utilize Faire Marketplace.

Shipping Methods:

  • We offer various shipping options to best suit your needs. Choose your preferred method at checkout.
  • Please note that delivery date estimates are only estimates and not guaranteed.

Order Tracking:

  • Once your order ships, we’ll send you a shipping confirmation email with a tracking number. This allows you to follow your tote's journey right to your doorstep.

International Shipping:

  • Please be aware that international orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.

Missing or Delayed Orders:

  • If your order hasn’t arrived within the estimated timeframe, please contact us at [contact@mymoonfare.com, and we’ll do our best to assist you.

Shipping Address Errors:

  • Double-check your shipping address at checkout! We are not responsible for packages delivered to an incorrect or outdated address provided during checkout.

Contact Us:

  • Questions or concerns about your delivery? Contact our customer service team at contact@mymoonfare.com—we’re here to help!